Using AI for Customer Support in Your Online Store: Practical Lessons
Reply templates, when to hand off to a human, why AI must never invent product specs, and how to check every message before it reaches a customer.
5 min read
Prompt → contract → verification: how we make agent work checkable
Write the done-criterion first, decide what a machine can check versus what needs a human, and keep evidence receipts so agent work can be trusted.
4 min read
Multi-agent orchestration: the mistakes that cost us weeks
Agents that say done without evidence, retry loops, file ownership clashes, and our rules: two failures means stop, measure output not activity.
5 min read